FREQUENTLY ASKED QUESTIONS
BOOKING & AVAILABILITY
What are the check-in and check-out times?
Check-in is from 17:00 to 19:00. In July and August, check-in and check-out are only on Saturdays. Check-out is no later than 10:00.
Is early check-in or late check-out available?
Not guaranteed, but we’ll do our best. Please contact us in advance if you need flexibility.
What is your cancellation policy?
- More than 2 months before arrival: 20% of your advance payment will be refunded.
- Less than 2 months: no refund.
- No-shows or shortened stays: no refund.
Is there a minimum stay requirement?
Yes, the minimum stay is 3 nights.
In July and August, a 7-night minimum applies, with Saturday arrivals and departures.
Do you offer discounts for extended stays or off-season bookings?
We occasionally offer special rates. Check our Special Offers page for the latest offers.
How can I modify or cancel my reservation?
All changes or cancellations must be sent by email to: contact@domainedeperenard.com
THE VILLA & ESTATE
How many guests can the villa accommodate?
The villa accommodates up to 10 guests (including children). No additional guests are permitted.
Are linens and towels provided?
Yes, bed linen and bath towels are included in your stay.
Please note that bath towels are not to be used for the pool. We recommend bringing your own pool towels.
Is the villa private or shared with other guests?
You will have exclusive use of the villa and estate, there are no shared areas with other guests.
Is the pool private and heated?
Yes, the pool is private and heated, and available for your use during your stay.
On rare occasions, the owners may access the pool briefly for maintenance or personal use, but this will always be minimal and respectful of your privacy.
When is the pool open?
The pool is open from May 15th to September 30th, and accessible daily between 10:00 and 18:00. These hours ensure the pool is maintained and safe for all guests.
Is there air conditioning or heating in the villa?
Yes, the villa is equipped with a modern air conditioning system that also provides heating, ensuring a comfortable indoor temperature year-round.
Is there Wi-Fi and mobile reception on the estate?
Yes, the villa has Wi-Fi access and there is mobile reception on the estate.
PETS & CHILDREN
Are pets allowed on the property?
Yes, up to 2 dogs are welcome. We kindly ask that the villa is left in a clean condition with no visible signs of pet presence. Please note that pets are not allowed in the pool.
Is the estate suitable for children and families?
Absolutely. The villa is spacious, with plenty of outdoor space for children to explore.
Do you provide baby equipment?
Yes, we have a baby cot and a high chair available. The high chair is always provided in the villa.
If you need the baby cot, please request it when booking so we can prepare it for you. The cot is a full-sized, sturdy model with protective bars (not a travel cot) and includes fresh linen.
FOOD & SUPPLIES
Is there a fully equipped kitchen?
Yes, the villa has a fully equipped kitchen with everything you need for home-cooked meals.
Where is the nearest supermarket or bakery?
Domaine de Pérenard is located just 5 km from Bergerac, where you’ll find a variety of supermarkets, bakeries, and local markets.
The nearest supermarket is E. Leclerc, conveniently situated only 3 km (about 5 minutes by car) from the villa.
Can you recommend local restaurants or wine tastings?
Absolutely. We’re happy to share local recommendations for restaurants, wineries, and regional specialties. You can either ask us in person during your stay or send your request in advance by email or by filling out our contact form.
Do you provide consumable items like detergents, cleaning supplies, or cooking basics?
We provide toilet paper and hand soap in every bathroom for your convenience. However, consumable items such as detergents, cooking oil, groceries, and other supplies are not provided, so we recommend bringing these with you or purchasing them locally.
GETTING THERE
What is the best way to reach Domaine de Pérenard?
The best way to reach Domaine de Pérenard is by car. Our address is:
915, route de Villamblard, 24100 Bergerac, France.
Bergerac Dordogne Périgord Airport is approximately 15 minutes by car, and the Bergerac train station is about 7 minutes away.
Do I need a car during my stay?
Yes, a car is needed to explore the Dordogne region and for ease of access to nearby shops and restaurants.
Is there on-site parking?
Yes, private parking is available on the estate, free of charge.
How far is Bergerac Airport or the train station?
The airport is 15 minutes away and the train station is 7 minutes away by car.
THINGS TO DO
What activities are available on the estate?
You can enjoy peaceful walks on our 63-acre estate, wildlife spotting, and swimming in the pool.
Guests are also welcome to go apple and blackberry picking, gather figs, forage for wild mushrooms (including the prized cèpes) and collect fresh mint during their respective seasons.
For some fun and relaxation, we offer a ping pong table, swings for kids, and a selection of games inside the villa, including Mölkky, rackets, board games, and toys for children.
What can we do in the local area?
Bergerac and the Dordogne region offer a wealth of activities for all interests:
- Explore the charming town of Bergerac with its historic old town, cafes, and markets.
- Take a scenic Bagarre boat tour on the Dordogne River to enjoy stunning landscapes from the water.
- Visit beautiful nearby châteaux and historic sites, such as Château de Monbazillac and Château de Castelnaud.
- Discover local vineyards and enjoy wine tasting tours in the Bergerac wine region.
- Experience hiking and cycling trails that wind through picturesque countryside and villages.
- Explore local markets filled with regional products and specialties.
- Enjoy canoeing or kayaking along the Dordogne River.
- Visit nearby prehistoric caves and museums, like the Lascaux Caves.
There’s truly something for everyone, whether you seek relaxation, adventure, history, or gastronomy.
Do you offer recommendations for wine tours or outdoor activities?
Absolutely. We’re happy to share local recommendations for restaurants, wineries, and regional specialties. You can either ask us in person during your stay or send your request in advance by email or by filling out our contact form.
HOUSEKEEPING & SERVICES
Is cleaning included during the stay?
While mid-stay cleaning is the guest’s responsibility, we ensure the villa is thoroughly cleaned and prepared before your arrival. End-of-stay cleaning is also included in the rental price.
Can I request additional cleaning or services?
We do not offer additional cleaning or extra services.
Is smoking allowed?
No, smoking is not allowed. We kindly ask for your cooperation in respecting this policy.
What should I do if something breaks or I need assistance during my stay?
Please notify us. We’ll assist as quickly as possible to resolve any issues.
